Managed Services

Network Operators are facing unprecedented competition from device manufacturers, innovative internet service providers and rich content and media providers as data ARPU accelerates to exceed voice.  This trend, and the pressure to innovate and add value while continuing to drive down both capital and operational expenditure, means there is a growing demand for strategic suppliers, such as Redknee, to offer increasing levels of support and maintenance right up to fully managed services.

Through Redknee’s established Managed Services model, Redknee is able to offer additional expertise and benefits in economies of scale achieved through managing the Redknee platform for Redknee customers globally.  The Managed Services support model provides operators with significant operational savings through risk mitigation and overhead cost reductions.  The Managed Services arrangement builds upon best-in-class software solutions and establishes a single overall operations contract under which Redknee will provide, operate, support, and maintain the solution; reporting on the solution's performance and reliability against an agreed set of service levels.

  • Operator pressure on capital and operational expenditure due to profitability and efficiency needs arising from faster changing markets and their competitive threats
  • Capital expenditure – normally cited as better allocation of capital than savings; with a focus on more strategic needs
  • Efficiency – focus on core competences and leverage partnership strategies
  • Pressure on technology change, business model change, increasing complexity, consolidation – drives simplification of internal business process, headcount and operations
  • Leaves the operator to focus on brand, their value-add, and customer service management
  • Manage according to SLAs and KPIs, with an eye towards continuous improvement
  • Catalyst for change – organizational focus on industry trends, customer service, and business process improvements

Redknee Managed Services provides the following benefits:

  • Reduction in Capital Expenditures (hardware, software licenses, data centre & infrastructure)
  • Reduction in Operational Expenditures (people, software SLAs)
  • High System Availability, Performance and Quality
  • Increased return on investment from the solution

Independent analysis proves Managed Service offerings achieve significant improvements1:

  • 5-7% saving in capital expenditure
  • 15-30% saving in operational expenditure
  • 5-15% improvement in support, changes, outages (customer satisfaction)
  • 5-15% improvement in support, changes, outages (customer satisfaction)

[1] Oliver Wyman 2007