Redknee’s Converged Customer Intelligence Solution reduces customer churn by providing more control to the subscriber to personalize the usage of the services. Subscribers are able to add, remove or modify their services; enquire credit or top-up their available balance. This solution allows consumer and business subscribers to manage their profile and access their account information, therefore reducing calls to customer service representatives and creating savings.
Redknee’s Converged Customer Intelligence Solution also helps you target the consumer market with a range of profitable lifestyle products. We give you the tools for innovative promotions and exclusive marketing campaigns that stimulate subscriber usage, minimize churn, and keep you competitive.
Dynamically analyze and refine customer segment profiles, provide incentives based on the analysis and complete the loop by measuring the impact of the incentive provided. Converged Customer Intelligence helps you pro-actively build true one-to-one relationships and turn your strategy from a product-strategy to a customer-strategy.
Redknee’s Converged Customer Intelligence Solution is supported by the following Redknee products:
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