Bill Shock Control

Don't wait for regulatory mandates to prevent your subscribers from experiencing bill shock. Take the lead and beat the competition by eliminating bill shock completely from the lifecycle of your subscribers and deliver a differentiated quality subscriber experience to your subscribers.

A recent survey by the Federal Communications Commission found that more than 30 million users in the U.S., around 1 in 6 mobile users from a mobile penetration of 83 percent (personal mobile), have experienced 'bill shock' related to a sudden increase in their monthly bill but without any changes made to their service. Although the regulatory bodies are driving regulation for better visibility of services so that subscribers are not surprised every time they receive a bill, this is also driven by the high growth of data services, which demand smart choices for smart subscribers. These subscribers are driving service providers towards delivering smart services and solutions.

Redknee's online charging and policy solution is a real-time data rating, charging and policy engine that enriches the subscriber experience by empowering the customer to have the ultimate control over their services and how they pay for them. The integrated solution enables operators to:

  • Provide ongoing timely subscriber usage alerts
  • Cap usage once threshold is exceeded
  • Empower the customer to react to a threshold breach, service upgrade or promotion.

Redknee's online charging and subscriber-based policy solution is already helping operators in Europe to protect their customers from bill shock while they are abroad and driving data revenues when they are at home.