for Emerging High Growth Operators
With new customer demands, new service offerings and increasing competition, you need flexible billing solutions to match your changing business strategies.
Redknee’s Turnkey Converged Billing Solution integrates multiple services for prepaid, postpaid, and hybrid subscribers—from the customer layer through to the service layer of your network—providing you with true convergence.
Realize significant CAPEX and OPEX savings using Redknee’s converged billing and CRM platform for customer and self care for combined voice, messaging, content, and data services. Redknee’s converged solution provides you with a competitive advantage for increased revenues and greater subscriber retention.
For prepaid service, our URCS integrates with either your existing prepaid charging infrastructure or Redknee’s Account Balance Manager application—providing you with real-time account storage and management.
Redknee’s Enhanced Call Payment (ECP) integrates with voice switching elements from all major vendors. It provides an open OSA/Parlay-compliant Call Control API for voice services.
For customer care management, our turnkey system integrates with either your existing customer care solutions or Redknee’s CRM+ product. CRM-supported integrated and converged management capabilities can reduce customer care costs by up to 25%.
Redknee’s Turnkey Converged Billing Solution is supported by the following Redknee products:
- Unified Rating & Charging System
- SMS/MMS Rating (EMG)
- CRM+ (Subscriber and CSR)
- Subscriber Analytics
- Loyalty
- mCommerce
- IP Charging
- OSA/Parlay/Web Services
- Enhanced Messaging Gateway
- Unstructured Supplementary Services Data (USSD)
- Subscriber Analytics
- Interactive Voice Response (IVR)
Experience reduced customer care costs through Redknee IVR solution. As part of the Redknee Self Care Suite it allows your subscribers to change their profile settings, recharge vouchers, check balances and more in a language they are comfortable with. - Offboard Voucher Management System (oVMS)
Geared for wireless prepaid service providers that require high performance and flexibility, Redknee's highly secure and robust oVMS solution enables fast and secure management of vouchers and e-coupons through serivce nodes, SCPs, Internet platforms and other automated systems. - Handset Configuraton Management (HCM)
Activate new subscribers with the built-in over-the-air service provisioning (OTASP) feature. HCM also performs service additions seamlessly by updating mobile handsets via the built-in over-the-air parameter administration (OTAPA) feature, making fast, efficient programming updates without subscriber interaction. - Call Me
Call Me allows your subscribers with little or no balance left the capability to ask another subscriber to call them. Give more flexibility and 'Peace of Mind' for parents who can always be reached by their children - even if their prepaid account is empty. - Roaming Guide
This flexible full service solution generates new revenues by informing your outbound roaming subscribers and welcoming inbound foreign roamers about available network features in the roaming network. - Account Balance Manager (ABM)
Redknee’s ABM is like a bank machine, only it stores a lot more than money. It centrally manages minutes, currency, message and data counts, and credit limits (support negative) for both post- and prepaid users in real-time. - Enhanced Call Payment (ECP)
Redknee’s ECP enables you to deliver, rate, and verify prepaid/postpaid voice services with confidence. It maximizes revenues and empowers you with the freedom to introduce multiple rate plans while applying call controls to ensure charging accuracy.
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