The mobile virtual network operator (MVNO) business model is evolving into a solid business strategy but the key to its success lies with its ability to market and deliver relevant and differentiated service offerings. In order to do this, the MVNO needs to have a solid understanding of how its subscribers are using their services. Access to real-time billing and customer care information will empower the MVNO to create personalized offerings and deliver a better user experience that subscribers are demanding.
Redknee’s MVNO cloud-based solution integrates billing, charging, and analytics that enable the MVNO to take control of the services and promotions they launch and the customer experience they provide. With increased visibility of its subscriber’s usage and purchasing behaviour, MVNOs can quickly adapt to market trends and better target their subscribers. Utilizing the Redknee solution, MVNOs build their business by offering innovative services, creating real-time promotions and pricing plans, launching dynamic loyalty programs and ultimately, increasing the customer base by providing an advanced customer experience.
MVNOs use Redknee’s MVNO billing solution to personalize and monetize their subscriber base by providing them with the following core abilities:
Take ownership of your subscriber relationships with your own real-time converged billing and customer care solution from Redknee.