Intelligent and Predictive Self-Care

The endless influx of new and more complex services and devices coupled with years’ worth of continuous network traffic growth is causing skyrocketing customer care costs and serious challenges to an already complicated operation.

With these ever-increasing demands on the customer care organization, along with the need to increase customer satisfaction and decrease churn, operators require a proven, consistent, and easy to use self-care solution that provides an enhanced experience for their customers.

Is Your System Meeting Your Customer’s Expectations?

Redknee's automated voice responsive customer care solution delivers everything communications service providers require to increase customer satisfaction while optimizing support costs:

  • User friendly – interactive and welcoming communication simulates the human touch while reducing call waiting times and providing needed information quickly, precisely and conveniently
  • Intelligent recognition – predictive personalization technology quickly determines the caller's objective according to previous behaviours, profiles, habits and customer service status
  • Easy to use – besides predicting and directing the caller quickly and easily, the Redknee solution delivers unparalleled recognition and dialogue quality for a variety of global and demographic audiences
  • Increased loyalty – automated calling functionality informs customers about changes in open activities and their resolution, leaving a positive personalized impression
  • Increased productivity and reduced costs – free customer care agents up to deal with more complex issues and optimize systems and staff
  • Revenue generating – automated revenue collection improves the ease with which customers pay their past-due balances and upgrade to new services
  • Platform agnostic – easily integrates with existing IVR solutions for an enhanced customer experience
  • Industry expertise – multi-disciplinary team with expertise in ergonomics, sociology, computational linguistics, statistics and software development and systems engineering.

 

 

Boost your CSAT scores, reduce costs and streamline your care environment with the leading automated response voice recognition solution from Redknee.