Billing Conversion

Ready for a Change?

Many service providers - even some of the world’s largest – are relying on legacy back office solutions that are not only holding them back but are costing them money.  One of the most important areas of concern for many operators is billing and the adjacent business support systems. 

With the current transformation in network technologies and services, many billing solutions aren’t equipped to meet today’s demands of next generation services, explosive growth in data applications, the drive towards LTE and 4G networks, and the ever increasing need to react quickly to market opportunities and challenges.  Many legacy solutions are reaching their end of life or failing to deliver the level of flexibility and convergence that today’s new market requires.  

Redknee’s Turnkey Converged Billing (TCB) solution provides service providers the tools to meet today’s new challenges. Architected so that it can be implemented gradually over time and supported by Redknee's business process alignment consultants, this solution helps to ease the transition for you and your customers. When considering a new billing system with Redknee, service providers choose a strategy that enables them to claim market share while securing their valuable client relationship for the future. 

What factors are most important when considering a new billing solution?

With Redknee’s TCB solution, service providers choose a strategy that enables them to claim market share, while securing their valuable client relationships for the future:

  • Real-Time - Upgrade from those older, batch-type billing systems to access fast, accurate and timely customer information that allows operators to offer flexible payment options and enjoy increased revenues. 
  • Convergent - A convergent billing solution means that operators can use one billing platform for all of their services, customers and technologies. 
  • Out of the box functionality that ensures low configuration is required so that you can launch to the market faster
  • Payment Agnostic - Provide your subscribers the ability to get any service over any device and pay for service however they want to. 
  • Easily Configured Service Oriented Architecture - Ease of configurability, open APIs, re-composition and a standards-based design are all best-practices that ease integration with internal and external business systems. 
  • Integrated CRM with Microsoft Dynamics CRM provides efficient, up to the minute visibility of customer health and better control of customer service options without complex customizations.
  • Business Intelligence - Access to real-time, holistic customer information allows service providers to take advantage of opportunities to up-sell additional services, provide the right promotions at the right time to the right subscriber to increase overall customer lifetime value, and keep their subscribers happy. 
  • Subscriber Self-Care gives subscribers unprecedented visibility and control. Subscribers can manage their own spending limits, view and update their balances, and even upgrade their service packages and bundles. Operators can anticipate customer needs and create services on-demand to address them.
  • Comprehensive Billing Transformation Plan Redknee provides a detailed plan and efficient methodology for the entire conversion process, utilizing best practices and measurement criteria every step of the way to help mitigate business risk ensure a seamless transition.