With new customer demands, new service offerings and increasing competition, operators need agile billing solutions to match their changing business strategies. Redknee’s Turnkey Converged Billing (TCB) is an end-to-end solution that delivers centralized business intelligence, personalized subscriber experience and a full suite of billing capabilities enabling operators around the globe to differentiate from the competition and maximize profitability.
TCB goes beyond traditional billing and works as a merchandising platform that optimizes and improves the overall subscriber service experience – enabling operators to manage partner relationships, quickly roll out new services, and deliver targeted, real-time promotions to generate additional revenues from their subscribers.
From store-front provisioning, to real-time rating, charging, billing, customer care and invoicing, TCB addresses the full spectrum of a service provider's billing requirements. It fulfills the billing needs for all services, such as mobile, cable, fixed, ISP/broadband, and enables service providers to offer cross service promotions and bundles. TCB provides the tools to deliver a more advanced and personalized user experience to all subscribers and market segments, helping operators to remain competitive.
Redknee’s TCB supports prepaid, post-paid, and hybrid subscribers, as well as any type of access technology, including wireless and wireline, cable, broadband and satellite. This solution helps to reduce operating and capital expenses by allowing operators to consolidate their billing ‘silos’ onto a single convergent solution and quickly roll out new services.
A Centralized Solution for Today’s Operators
TCB centralizes valuable subscriber data onto one enhanced database that is accessed through a comprehensive customer relationship management (CRM) tool. This centralization provides operators unparalled visibility into customer behaviour and enables them to quickly solve customer care issues, offer flexible pricing and subscriber centric services such as cross-service bundles and loyalty ‘points’, and easily identify up-sell opportunities and deliver real-time promotions.
Redknee’s converged solution provides operators with a framework that uses advanced interactive reporting and subscriber data management to help operators reach out to their customers individually, through targeted promotions and real-time initiatives that are relevant to individual subscriber's needs. TCB’s powerful partner management tools allow operators to enhance their content offerings and manage wholesale or revenue share programs with suppliers and partners. TCB also supports virtual mobile network solutions - enabling service providers to be brand challengers and quickly launch multiple brands as well as enable MVNOs. In this environment, TCB enhances the marketing team's ability to react quickly to niche markets, and MVNE environments, effortlessly abstracting the complex wholesale relationships between multiple MVNOs and MNOs.
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