Nimvox - Automated User Voice Interface

Redknee’s Nimvox provides an automated customer care service that enables service providers to offer an enhanced customer care experience through a set of intelligent application development speech recognition technology.

An automated voice response service should be customer-friendly and easy to use. It should be intuitive, helping customers get the information they need quickly and efficiently. In fact, it should form part of an organization’s overall customer management strategy, with ‘user experience’ being the primary measure of success.

Satisfied Customers – Better Results

Unlike traditional IVR systems that rely on simple menu navigation, Nimvox is an intelligent solution that acts proactively; anticipating customer needs each step of the way. Nimvox utilizes historical data to quickly provide the caller with the information they are searching for; adapting to the individual customer for enhanced self-care, and providing a more pleasant and productive experience. Nimvox responds with an individualized approach, providing regular confirmations, suggesting relevant promotions based on historical data, and monitoring and storing past responses to make the next call even more efficient. By utilizing advanced design strategies that are focused on customer satisfaction, Nimvox ensures a quality experience every time, where the customer achieves their objectives in an intuitive and efficient way.

Experience Matters

With an experienced and dedicated multidisciplinary team consisting of linguists, ergonomists, application designers, developers, transcribers, and professional speakers, we are able to deliver a full suite of services to enhance the customer experience. Once Nimvox is in production, Redknee monitors the operation and adapts the solution to continuously improve the user experience.

  • Usability – Language that adapts to the customer and provides better response with fewer errors. 
  • Customization – For the best in customer satisfaction, Nimvox provides a level of personalization that reduces the length of each call, resulting in lower costs and increased satisfaction. 
  • Service quality – For higher customer satisfaction and better results. 
  • Flexibility – Today’s business environment is constantly changing, and your voice response system needs to keep pace. With Nimvox, updates are quick and easy. 
  • Independence – Develop services that can be deployed on any VoiceXML standard.
  • Future growth – Built with industry standards to ensure the continuity and evolution to support whatever technology tomorrow brings. 

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