Customer satisfaction is very important to Redknee. One of Redknee’s key aims and part of our core values is to continuously build our products and services to be responsive to the needs of our customers. This year, Redknee conducted the first of two semi-annual Customer Satisfaction Surveys to track past performances and to spur new initiatives to better serve Redknee’s customers.

Today, over 30 customers worldwide depend on the Redknee family of products to meet their business needs in each of their markets. Redknee strives to exceed customer satisfaction by providing solutions built upon highly configurable platform that is real-time, with intrinsic integration capabilities and requires minimal re-engineering. It is this agility and robustness that Redknee has built its success upon.

Exceptional customer commitment is another key dimension to our success and we take pride in our customers that have gained tremendous growth and become leaders in their respective market spaces. To sustain this advantage, Redknee continuously tries to find ways to improve the quality of our products and the level of service we provide to our customers.

In this regard, one of the key initiatives Redknee utilized to improve the quality of our products and services, is the semi-annual Customer Satisfaction Survey. In February 2007, for the first time Redknee contracted a specialized agency to support the survey administration. Redknee selected TNS Canadian Facts (TNS) one of Canada's largest and most respected marketing and social research organizations with global coverage that are uniquely positioned to meet the challenges posed by the dynamic information technology and telecommunications industries.

They use industry best-practice methodology and have many years of experience conducting research that addresses complex technical issues in a manner that respondents find easy to understand. Their information gathering techniques and tools are robust and confidentiality is respected in the strictest sense.

We thank those that participated in the February 2007 global Customer Satisfaction Survey. The individuals who responded to the survey were eligible for a draw for a 30G IPod. The winners were:

Heather Stewart
Michael Coupland
Ali Faiq. Mahdi

From the results gathered from the survey, Redknee has established quality initiatives that will improve the ability and knowledge of our onsite staff and the quality of the products and services we are delivering across all regions. We expect the results of the projects to impact our operations in 2008. We look forward to the overall improvements implemented as a result of the Customer Satisfaction Surveys and overall improvement program initiatives taking form over the next few months, resulting in an advanced quality, exceptional solutions, and coming year.

Redknee plans to launch the next Customer Satisfaction Survey in August 2007. As part of the Redknee global continuous improvement program we are making the following improvements to the upcoming survey:

1. Pre-engagement with our customer base to deliver the survey questionnaire to the appropriate participants.
2. Include survey questions that will help address and align focus on our customers key improvement projects.
3. Include survey questions to obtain direct feedback on the performance of the Redknee global sales team.

Redknee anticipates that the improved August Customer Satisfaction Survey will yield greater results and focused improvement programs that, in return will deliver a greater impact on the quality of products, people and services delivered and deployed.

The August 2007 Customer Satisfaction Survey will run from August 27 to September 9, 2007. The people who are asked to participate in the survey will receive an invitation by August 23, 2007. If you receive an invitation to participate in the Customer Satisfaction Survey please take 10 – 15 minutes to give Redknee some valuable feedback which will assist us in improving our ability to serve you. Thank you in advance for choosing to participate.