Digicel Selects Redknee for USSD Call Me Solution

MISSISSAUGA, ON — 27 April 2004 — Redknee Inc. the market leader in open architecture wireless solutions, today announced the successful commercial launch of the USSD Call Me solution to Caribbean wireless operator Digicel. Redknee’s USSD Call Me solution will allow Digicel’s prepaid and postpaid wireless subscribers to initiate USSD messages and send Call Me requests to the desired number.

Digicel launched the service across their entire Caribbean network in less than a month of engagement. The Redknee USSD Call Me service has been extremely successful with over 250K subscribers using the service within the first month of deployment, and an average of 8 Call Me requests per subscriber monthly. All of this has resulted in a rise of subscriber loyalty for Digicel and an overall increase of voice revenues through call returns.

Redknee’s Call Me solution is based on USSD (Unstructured Supplementary Service Data) technology. Redknee’s Call Me solution has increased voice revenues for Digicel by enabling pre-paid subscribers to receive calls in a calling-party-pays environment. This service is normally invoked by subscribers when they have depleted their pre-paid accounts. Digicel’s subscribers access this service through the following command on their GSM mobile phones “*126*#”.

"The Redknee USSD Call Me solution has created a truly differentiated service experience for our growing customer base. It has solidified Digicel’s presence as the leading wireless operator in the Caribbean and has provided the flexibility and scalability to support our aggressive regional expansion," said Earl Manning, Director of Information Technology at Digicel.

“Digicel’s selection of the Redknee USSD Call Me Solution is further evidence of Redknee’s ability to execute world-class value-added services to market quickly,” stated Mohamed Jamal, VP Business Development at Redknee. “By selecting the Redknee USSD Call Me solution, operators like Digicel have the advantage of being able to offer a wide variety of differentiated prepaid/postpaid services to their subscriber base.”

Redknee’s Call me solution is a component of Redknee’s modular Enhanced Messaging Gateway (EMG) portfolio of solutions. Redknee’s EMG solutions enable carriers to intelligently intermediate, rate, and direct messaging traffic, while allowing the operator or content providers with enhanced control over message delivery. Redknee’s EMG solutions enable the operator to support new revenue opportunities, while improving content delivery rating and charging capabilities.

Redknee's commercially deployed suite of service applications includes Messaging, Mobility, Payment, and Data/Call Control solutions. Redknee solutions integrate seamlessly with existing mobile networks, and accelerate the development and adoption of revenue-generating mobile network services through 3GPP/2 Open Services Access and Open Mobile Alliance Web-Services based architectures.

About Redknee:
Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee's award-winning solutions enable operators to monetize the lifetime value of each subscriber transaction while personalizing the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee's revenue generating solutions provide advanced converged billing, rating, charging and policy for voice, messaging and new generation data services to over 60 network operators in over 50 countries. Established in 1999, Redknee Solutions Inc.(RKN : AIM) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities. For more information, visit http://www.redknee.com/.

About Digicel:
Since April 2001 Digicel has successfully launched and expanded their GSM mobile base from Jamaica throughout the Caribbean Region. Digicel continues to break historical records by their tremendous growth and customer loyalty. Today with approximately a million subscribers Digicel has also become not only the leading mobile service provider, but the leading mobile service innovator as well. Digicel has established itself a “brand of the future”.