Profit that never was – ignoring interconnect gives false profit margins

When calculating customer profitability, Communication Service Providers (CSPs) rarely factor in the true cost of interconnect. Often profitability is reported based using estimates and not actual subscriber interconnect charges. In today’s marketplace where bundles for everything from calls to data and all inclusive packages becoming more prevalent, CSPs can no longer accurately determine profit margins without inclusion of multiple interconnect partner charges, nationally and internationally. 

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In Search of A World Class Customer Experience

What is a world class customer experience?  Who defines it, and how do you measure it?

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The Importance of Billing and Charging for MVNO Success

What are the variables that define an MVNO's ability to differentiate?

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Take Control of Your Policy Decisions

When subscribers overburden networks, or go over their minutes and incur penalties, is it because they don’t understand their voice and data plans, or is it because service providers don’t understand their subscribers?


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Investing in Long-term MVNO Success

MVNOs should invest in monetization and personalization solutions to develop a culture of service, pricing, and customer care innovation as early as possible.


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Operators Seek Long-lasting Subscriber Relationships

What do you need to know about your subscribers to encourage longer and more profitable subscriber relationships? ...Read more