The Role of Social Media to Drive Down Costs and Increase Loyalty Heats Up

May 16, 2012 9:00 AM | Category: Happier Subscribers Better Services | 0 Comments | by Redknee

Why service providers should assess the role of social media today. ...Read more

In Search of A World Class Customer Experience

April 28, 2011 11:45 AM | Category: Happier Subscribers Pricing Innovation | 0 Comments | by Redknee

What is a world class customer experience? Who defines it, and how do you measure it?

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Investing in Long-term MVNO Success

February 14, 2011 9:30 AM | Category: Happier Subscribers Pricing Innovation Better Services | 0 Comments | by Redknee

MVNOs should invest in monetization and personalization solutions to develop a culture of service, pricing, and customer care innovation as early as possible.

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Operators Seek Long-lasting Subscriber Relationships

February 1, 2011 1:15 PM | Category: Happier Subscribers Pricing Innovation Subscriber Analytics | 0 Comments | by Redknee

What do you need to know about your subscribers to encourage longer and more profitable subscriber relationships? ...Read more