“Redknee’s Turnkey Converged Billing gave us the flexibility we needed to mix and match for the disparate geographies that we operate in. The successful rollout of these solutions means that our customers have been enjoying the benefits of services such as real-time charging and enhanced messaging since the day of deployment.”
- Eugene O’Shaughnessy, Group CTO of South Pacific Digicel
Challenges
Digicel Pacific – the fastest growing operator in the South Pacific region, entered the mobile market in 2001. Digicel instantly found itself in a distinct market with distributed and remote geographic presence. Such geographical challenges limited Digicel’s ability to use traditional prepaid/postpaid billing solutions, requiring a remedy that can span across a broad geography, as well as provide a customization platform to accommodate language, currency, social and cultural differences.
Solution
Redknee’s Turnkey Converged Billing Solution provided Digicel with the solution they needed. Quickly implemented with all billing functionality, TCB provided Digicel with account activations, real time rating, prepaid and postpaid charging/invoicing, customer care, promotional support, and reporting capabilities – all in one platform.
Results
The results were phenomenal, permitting Digicel to successfully launch in six new markets post implementation with the competitive edge of per second billing. However, Digicel went beyond the initial launches; Redknee has enabled Digicel to concentrate on growing its business by focusing on workforce readiness through on-the-job training, resulting in 60% decrease in time to market for new feature and innovative promotional changes. TCB’s flexibility now means that wherever and whenever Digicel Pacific wants to roll out new services or promotions, it is ready to go.