O2 Ireland Delivers on Customer Expectations with Redknee.
Redknee’s solution, powers Telefonica Ireland’s mobile broadband service for its prepaid customers and its mobile internet services for prepaid and post-paid customers. The mobile broadband service enablement allows O2 to provide prepaid mobile broadband customers with flexible pricing plans, such as daily or monthly packages. O2 provides its customers with enhanced account visibility and access via a web portal where they can instantly view their balances in real-time and top-up online if necessary. NGRC also enables O2 subscribers to set alerts when they are close to their usage threshold, so they can choose to top up their account or manage their future usage.
“It was a priority for O2 to deliver a prepaid mobile broadband offering to our customers in 2009. Redknee was selected to deliver the project based on their technical NGRC solution that enables our customers to have real time and flexible charging capabilities. There was a very strong commitment throughout the project to deliver on our customers’ expectations and the feedback from our customers since launch has been very positive”.
- Telefonica O2 Ireland’s Chief Technology Officer, Pat Moynihan