In today’s business environment, managing the customer experience is not only becoming more sophisticated to deliver but also more critical to ensuring ongoing customer loyalty, driving down costs and increasing productivity.
With the power of an end-to-end converged billing solution, which integrates rating, charging, analytics, CRM and the promotions engine, a personalized service is at the heart of every transaction and exceeding customer expectations is paramount. Converged billing solutions enable a services provider to leverage its existing customer data to provide the insights needed to not only differentiate your brand but also provide an enhanced customer experience that keeps them loyal and motivated to try new offerings.
Built for today's service providers, an advanced solution centralizes valuable subscriber data onto one enhanced database that is accessed through a comprehensive customer relationship management (CRM) tool. This centralization provides service providers unparalled visibility into customer behaviour and enables them to quickly solve customer care issues, offer flexible pricing and subscriber centric services such as cross-service bundles and loyalty ‘points’, and easily identify up-sell opportunities and deliver real-time promotions.
Telfort attributes its success to the agility and responsiveness of the Redknee solution in an ever changing marketplace.
“It was imperative for Telfort to comply with the EU regulations for data roaming. Redknee helped Telfort to comply in time by swiftly deploying the required modules on the Redknee’s existing IP Charging Gateway. With the success of this service in March, Telfort decided to continue working with Redknee to deliver the required functionalities of the next phase of EU roaming data transparency regulation, which will be implemented by 1st July 2010.“
- Rob de Beer, IT Director of Telfort