KPN Spain launches Customer Experience Management with Redknee

KPN, Spain’s largest MVNO, utilizes Redknee’s Nimvox, an intelligent application development tool for Interactive Voice Response solutions. Directly after launching the solution, KPN experienced an immediate return on its investment due to the reduced volume of calls to its customer support center and improved subscriber experience for its customers. 
 
“We are very pleased with the results we have already achieved through our implementation of Redknee’s customer care solution. We have seen an immediate positive impact on our customer care facility for our customers and how it is enabling us to deliver on our core value of providing simplicity, trust and a personalized service to our customers.”

 - Fernando Reymundo, KPN Spain CEO