Redknee Announces New Cloud Converged Billing Win With U.S. MVNO
Redknee to Provide Fully Managed Converged Billing and Customer Care Solution to U.S. MVNO
TORONTO – September 26, 2012 Redknee (TSX:RKN), a leading provider of business-critical billing and charging software and solutions for communications service providers, is pleased to announce that it has signed a multi-million dollar, multi-year contract that will see Redknee provide its cloud-based converged billing and customer care solution as a fully managed, software-as-a-service offering to Step Up Mobile, a US-based mobile virtual network operator (MVNO) launching on the Sprint 3G/4G LTE networks. The new deal adds to the growing number of Tier-1 operators and MVNOs who have selected Redknee’s solution in order to achieve the benefits of its flexible, scalable offering, which provides fast time-to-market and a low-risk investment strategy.
Joe Mallahan, Step Up Mobile’s CEO commented:
“We selected Redknee’s billing and customer care solution because it provides a rich, out-of -the box offering, which supports our entire business operation for customer acquisition, care and retention and ensures that we will deliver a high-quality customer experience. In addition, the business model that Redknee’s cloud-based, end-to-end managed solution offers will enables us to launch to the market quickly with minimal risk.”
Lucas Skoczkowski, Redknee’s CEO commented:
“We are very pleased to be announcing this latest win with Step Up Mobile, which increases Redknee’s footprint in the American market and adds to the growing portfolio of customers that are selecting Redknee’s cloud-based converged billing solution. This win also reinforces Redknee’s leadership in delivering innovative solutions that empower service providers with the greatest flexibility and agility to support their growth strategies, increase revenues and improve the customer experience.”
Norbert Scholz, Research Vice President at Gartner commented:
“The growing adoption of cloud-based services will continue to accelerate as communications service providers seek to achieve the benefits of greater time to market, flexibility and lower risk and cost. As communication service providers consider how to launch and monetize new revenue streams, such as M2M, cloud-based services and MVNOs, cloud-based solutions will become a viable delivery model for the industry’s competitive operating environment and fast-changing dynamic.”
Built on the Microsoft platform, which includes Microsoft Dynamics CRM, SQL Server and Windows Server, Redknee brings the communications market the most extensive pre-integrated billing and customer care platform for the communications industry.
Bob De Haven, General Manager, Worldwide Communications and Media, Microsoft Corp. commented:
“More and more service providers today are turning to cloud-based services as a way to find new revenue streams and achieve faster time to market. Redknee’s solution built on the Microsoft platform delivers greater business agility to service providers, while significantly reducing capital expenditure so that they can focus on their core business.”
Redknee’s end-to-end, converged billing and customer care solution addresses real-time unified billing, rating and charging for the operator’s data, voice and messaging services. In addition its advanced CRM capabilities provide retail channel and sales enablement tools through its next generation dealer portal and innovative self-care solutions. By leveraging Redknee’s fully managed solution, with 24x7 support, Step Up Mobile will be able to focus all of its efforts on sales and marketing activities, resulting in the faster acquisition of new subscribers. Redknee will also host and manage the full infrastructure stack supporting the billing and customer care solution, thereby reducing the service provider’s capital and operational expenditure.
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