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Accessibility for Ontarians with Disabilities Act ACCESSIBLE CUSTOMER SERVICE PLAN

Redknee is committed to providing excellent service to all clients including persons with disabilities.  Redknee’s goal is to create an environment that is inclusive to all members of the community. Redknee focuses on identifying, removing, and preventing barriers for persons with disabilities.  Redknee’s Policies and Procedures comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR). These Policies and Procedures will be reviewed and updated regularly in efforts to increase accessibility for persons with disabilities.

Feedback Process:
Comments and feedback about the delivery of services to persons with disabilities are welcome, as it may help identify areas that require change and assist in continuous improvement. Feedback will be addressed immediately, although some responses may require a more in-depth review. Thank you for the opportunity to continually improve delivery of our services to our valued clients.

To provide feedback or suggestions please contact us using any of the following methods:

Online: 
donna.zazula@redknee.com

By Phone: 
905-625-2153

In Writing: 
2560 Matheson Boulevard East, Mississauga, ON L4W 4Y9

Attention: Donna Zazula   

Please note, our AODA Policies and Procedures are available for review upon request and in an accessible format.  Alternative formats of Company communication are also available upon request.  




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